Design Track
Bot Jobs speed networking breakfast
9:30 am - 10:30 am
Hackathon team formation
10:30 am - 11:30 am
Introduction to Conversation Design / Ethical AI Poker
Rebecca Evenhoe @ Pratt Institute / Oita Coleman @ Linux Foundation
11:30 am - 1:00 pm
Lunch + Networking
1:00 pm - 2:00 pm
Learn to prompt
Pete Issacs @ Voiceflow
2:00 pm - 3:30 pm
Convoclub Afternoon tea
Maaike Gronewege @ ConvoCat
3:30 pm - 5:00 pm
Hackathon presentations and judging
5:00 pm - 6:00 pm
The Classifier Conversational AI pub quiz
6:30 pm - 10:30 pm
Dev Track
Bot Jobs speed networking breakfast
9:30 am - 10:30 am
Hackathon team formation
10:30 am - 11:30 am
Conversational AI Hackathon
11:30 am - 1:00 pm
Lunch + Networking
1:00 pm - 2:00 pm
Conversational AI Hackathon
2:00 pm - 5:00 pm
Hackathon presentations and judging
5:00 pm - 6:00 pm
The Classifier Conversational AI pub quiz
6:30 pm - 10:30 pm
Design Track
Opening remarks
Tom Hewitson & Kane Simms
9:30 am - 9:40 am
Panel: Proof of concept to Production: How to champion an initial AI Agent use case and strategy
Host: Braden Ream @ Voiceflow, Colin Guilfoyle @ Trilogy, TBA, TBA
9:40 am - 10:20 am
How to start shipping LLM-powered chatbots that actually work
Alan Nichol @ Rasa
10:20 am - 10:45 am
Break + Networking
10:45 am - 11:30 am
The Changing Typography of the Uncanny Valley
Falene McKenna @ Lingua Robotica
11:30 am - 11:50 am
How Generative AI is changing Conversation Design Patterns
Josephine Scholtes @ Microsoft
11:50 am - 12:10 pm
Designing Collaborative Agents
Daniel Padgett @ Google Deepmind
12:10 pm - 12:30 pm
Panel: The future of conversation design
Host: Cobus Grayling @ Kore.ai, Falene McKenna @ Lingua Robotica, Daniel Padgett @ Google Deepmind,
12:30 pm - 1:00 pm
Lunch + Networking
1:00 pm - 2:00 pm
Generative vs Deterministic dialog management and when to use which
Marie Sindermann @ MUUUH
2:00 pm - 2:25 pm
Designing for Voice vs. Chat
Lisa Falkson & Kristie Kotch @ Amazon
2:25 pm - 2:45 pm
Conversation Design for Wearables: Designing Ray-Ban Meta
Elaine Anzaldo @ Meta
2:45 pm - 3:05 pm
Getting translation right at scale
Ashwini Ganeshan @ liveperson
3:05 pm - 3:30 pm
Break + Networking
3:30 pm - 4:15 pm
Whose English gets to be default?
Michael Kibedi @ uxmichael
4:15 pm - 4:35 pm
Ethical design of digital humans
Mellini Monique @ Vocal Culture Garden
4:35 pm - 4:55 pm
Can we do AI companionship?
Saul Albert & Lauren Hall @ University of Loughborough
4:55 pm - 5:15 pm
Panel: Ethical persona design
Host: Marlinda Galapon @ Zendesk, Michael Kibedi @ uxmichael, Mellini Monique @ Vocal Culture Garde
5:15 pm - 5:45 pm
Mingle + Networking
6:00 pm - 7:00 pm
The Prompties
7:00 pm - 11:30 pm
Dev Track
Opening remarks
Tom Hewitson & Kane Simms
9:30 am - 9:40 am
The 7 Impediments to LLM Adoption
Cobus Grayling @ Kore.ai
9:40 am - 10:05 am
RAGs to riches. 4 ways to Prompt for Success
John Anderson @ Quiq
10:05 am - 10:25 am
Why Testing Prompts at CI Isn't Enough
Jakob Frick @ Radiant AI
10:25 am - 10:45 am
Break + Networking
10:45 am - 11:30 am
RAG and the Fine Tuners: Getting the Band together
Roger Kibbe @ Samsung
11:30 am - 12:15 pm
Live Build: AI Travel Concierge Agent using GPT-4, Haiku & Vector Database
Denis Linkov + Pete Issacs @ Voiceflow
12:15 pm - 1:00 pm
Lunch + Networking
1:00 pm - 2:00 pm
Using Small Language Models to enable chat
Namee Oberst @ AI Bloks
2:00 pm - 2:45 pm
Generative AI applied to Software Engineering
Rafael Pierre @ Huggingface
2:45 pm - 3:30 pm
Break + Networking
3:30 pm - 4:15 pm
IVR in the Generative AI Era
John Taylor @ Action.ai
4:15 pm - 4:35 pm
The role of analytics in Generative AI
Arte Merrit @ Reconify
4:35 pm - 4:55 pm
The similarities between LLMs and self-driving cars
Leslie Nooteboom @ Requesty
4:55 pm - 5:15 pm
Panel: Software development in a GenAI world
Host: Alan Nichol @ RASA, Michal Stanislawek @ Utter.one, Namee Oberst @ AI Bloks
5:15 pm - 5:45 pm
Mingle + Networking
6:00 pm - 7:00 pm
The Prompties
7:00 pm - 11:30 pm
Design Track
Opening remarks
Tom Hewitson & Kane Simms
9:30 am - 9:35 am
The State of the Conversation Design Jobs Market
Martyn Redstone
9:35 am - 9:55 am
Panel: Conversation Design career progression
Host: Elaine Anzaldo @ Meta
9:55 am - 10:25 am
Why best practices don't work
Matt Portillo @ Amelia
10:25 am - 10:45 am
Break + Networking
10:45 am - 11:30 am
Why you should stop using role-play in your conversation design process
Liz Stokoe @ LSE
11:30 am - 11:55 am
How to make our bots better listeners
Ido Naor @ Just Answer
11:55 am - 12:15 pm
Conversation analyis of why user testing doesn't work
Nikoletta Ventoura @ Ufonia + Spencer Hazel @ University of Newcastle
12:15 pm - 12:35 pm
Negotiation Design: How to say “no” to users with conversational AI
Tim Willers @ Nibble
12:35 pm - 1:00 pm
Lunch + Networking
1:00 pm - 2:00 pm
How we built the AI trip planner at booking.com
Chris Cameron @ booking.com
2:00 pm - 2:25 pm
How Swisscom is preparing for the Generative AI future
Atilla Atasoy @ Swisscom
2:25 pm - 2:45 pm
Unlocking personalisation in your chatbot
Fabio Dutra Sarti @ Scotiabank
2:45 pm - 3:05 pm
Best practices for updating a legacy chatbot
Lorraine Burrell & Cainan Wright @ Lloyds
3:05 pm - 3:30 pm
Break + Networking
3:30 pm - 4:15 pm
Panel: Real-world benefits of conversational AI
Host: Sarah Coward @ In The Room, TBA, TBA, TBA
4:15 pm - 4:45 pm
Closing remarks
Tom Hewitson & Kane Simms
4:45 pm - 5:00 pm
The Afterparty
5:30 pm - 10:30 pm
Dev Track
Opening remarks
Tom Hewitson & Kane Simms
9:30 am - 9:35 am
Navigating a Zero Downtime Migration of a Voice Virtual Agent
Rob Pearson @ Admiral Group
9:35 am - 9:55 am
Lessons learned from running LLM based projects
Michal Stanislawek @ Utter.one
9:55 am - 10:15 am
Panel: What's actually worked for you in production
Host: Karen Kaushansky @ Google, Denys Linkov @ Voiceflow, TBA, TBA
10:15 am - 10:45 am
Break + Networking
10:45 am - 11:30 am
The ethics of asking for information in conversation
Will Seymore @ Kings College London
11:30 am - 11:50 am
My Voice is my password, or is it?
Matt Smallman @ SymNex
11:50 am - 12:10 pm
To be announced
12:10 pm - 12:30 pm
Panel: Buidling trustworthy AI systems
Host: Emily Banzhaf @ Microsoft, Jakob Frick @ Radiant AI, TBA, TBA
12:30 pm - 1:00 pm
Lunch + Networking
1:00 pm - 2:00 pm
Detecting emotion in speech
Phoebe Piercy @ Gridspace
2:00 pm - 2:45 pm
Predicting NPS from utterances
Andrew Moorhouse @ Alitical
2:45 pm - 3:30 pm
Break + Networking
3:30 pm - 4:15 pm
Panel: Live and learn (share your greatest mistakes)
Host: Lisa Falkson @ Amazon, Phoebe Piercy @ Gridspace, Roger Kibbe @ Samsung, Darren Oberst @ AI B
4:15 pm - 4:45 pm
Closing remarks
Tom Hewitson & Kane Simms
4:45 pm - 5:00 pm
The Afterparty
5:30 pm - 10:30 pm